Doors of Joy · Legal
Refund & Cancellation Policy
Last updated: November 2026
Doors of Joy (operated by HMR Agencies) creates custom, made-to-order digital invitations. Because each order is personalised and delivered digitally, the following policy applies. If anything is unclear, please write to us at info@doorsofjoy.com before purchasing.
Orders
Every invitation is designed for you by our studio. Our prices: ₹1,499 (Photo invite set), ₹2,999 (Video invite) and ₹6,999 (Complete Suite), each with 2 revision rounds included. You pick a design and send us your details on WhatsApp. You pay 50% in advance by UPI, which starts the work, and the balance on delivery.
- Before you pay: you can decide not to proceed at any time before paying the advance, with nothing due.
- Before paid work begins: if you cancel after paying the advance but before we begin making your invitation in your chosen design, you are entitled to a refund of the advance.
- After paid work begins: the advance is non-refundable once we begin making your invitation in your chosen design.
- After delivery: once your invitation has been delivered / made live, the order is considered complete and is non-refundable, as it is a custom digital product made specifically for you.
- Something wrong on our side: if we fail to deliver what you paid for, or there is a genuine defect we cannot fix, we will make it right or refund you.
Earlier Full Custom orders
Orders placed under our earlier Full Custom offer (₹10,000, paid as ₹5,000 after choosing a concept and ₹5,000 after approving the full preview) continue on those terms: the first ₹5,000 is refundable only before we begin developing your chosen concept, and the final ₹5,000 is due only after you approve the full preview.
How to request
To request a cancellation or refund, email info@doorsofjoy.com with your payment reference id. Approved refunds are processed back to your original payment method, typically within 5–7 business days.